Words by Earnest Lim
Cafe Milligram is a renowned Australian café brand serving organic Australian cherry bean coffee and food. The brand boldly set foot out of Australia in 2018 after seeing massive success in their home market. Buoyed by customer’s love for their wide variety of Aussie food and fresh 100% Arabica roasts at reasonable prices, Cafe Milligram opened their first spot in Singapore at the iconic Marina One building and has never looked back since.
Stepping into their beautiful café, one would find a contemporary, eco-friendly atmosphere that is truly one-of-a-kind in the Marina Bay district. The beautiful decor, fresh coffee and delicious meals draw modern, health-conscious consumers and coffee connoisseurs alike. The meals on offer have been crafted to suit the dietary needs and tastes of anyone who is looking for stunningly delicious meals without chowing down heaps of calories.
Over time, Cafe Milligram built a loyal fanbase of regulars in the district. As the business grew, the company looked to improve their operations through technology and create an environment that allows older workers to perform their jobs safely & efficiently. Cafe Milligram approached NTUC’s Employment and Employability Institute (e2i) to improve productivity through the WorkPro Job Redesign initiative. Before upgrading its operations, staff had to manually take orders, manage inventory through paper records and basic excel systems and consolidate reports for the management. Manual orders took a minimum of five minutes, and handwritten orders resulted in human errors such as illegible handwriting or miscommunication between waitstaff and kitchen staff. The manual order taking process negatively affected the customer experience as wrong orders were served or serving time took too long. Furthermore, staff members had to painstakingly read and record each order chit at the end of the day to record transactions and generate reports which were often inaccurate. Staff members had to dedicate 3-hours for stock-taking and report generation.
Through the WorkPro Job Redesign initiative, the company invested in a Point-Of-Sale (POS), ordering, and inventory system to integrate their order, sales, inventory, and reporting processes. Staff members could now submit orders through the POS and e-ordering system. These orders are sent directly to the kitchen for processing. After preparation, staff members can quickly generate order sheets to identify and serve food to the right customer promptly. The improved ordering process dramatically minimises human errors due to incorrect interpretation of handwriting or miscommunication. This new ordering process has reduced order taking time down to below five minutes.
Furthermore, the order information is captured and tracked through the inventory management system that automatically updates the inventory count. The stock-taking process was reduced from 3 hours to half an hour after implementing the new system. The report generation process has become simpler as crucial reports can be automatically generated and tabulated in the desired formats within minutes for the management team to make decisions.
Cafe Milligram saw an overall reduction in man-hours by at least 30% after implementing the necessary systems and investing in the right technology. Employees saw a wage increment due to the improvements made through the WorkPro Job Redesign initiative. The café has also joined food delivery platforms to ensure their customers can order their favourite cup of joe despite the COVID-19 restrictions.
Visit Cafe Milligram at 5 Straits View Marina One (West Tower) #01-11 SG 018936. Make a booking by contacting email@example.com or calling +65 6282 9611. Cafe Milligram is open Monday – Friday: 7:30 AM – 9:00 PM